Technical Support
Product Updates
New major versions and product maintenance are available with an active support subscription. Your product purchase includes the first year's support subscription at no extra charge. After the first year, the support subscription can be renewed for continued availability of major versions and product maintenance.
While your support subscription is active, free product maintenance for the current release is available from our web site. Such free updates usually don't include any new features as a new release would, but include product and documentation fixes and corrections. In addition, new major and minor versions are also available at no extra charge for the duration of your active support subscription.
You can download updates by using the Product Update entry in the SftTree/OCX 7.5 program group of the Start menu or from the Product Updates link on the About dialog.
Before Contacting Product Support
Your product purchase includes the first year's support subscription at no extra charge, which includes free product support. After the first year, the support subscription can be renewed for continued availability of product support, major versions and product maintenance.
Comprehensive help files can assist you in using SftTree/OCX. If you have difficulties using SftTree/OCX, please use the following sources of information:
If this does not resolve your problem, please contact Softel vdm, Inc. Product Support.
Contacting Product Support
If you have reviewed the product documentation, please contact Softel vdm, Inc. Product Support. For current contact information please visit https://softelvdm.com/support.
IMPORTANT: Please include your license number in all cases. Without your license number, we will not be able to help you. Your license number is printed on your installation media (CD) or you may have received it as part of your online delivery.
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