You can order our products using the following methods:

• Place your order online. This is the fastest method to order and with our online delivery you can start using our products within minutes!
• Call (941) 505-8600 x1 (9 AM - 5 PM weekdays, excluding holidays).
• Mail Softel vdm, Inc., 5401 S Kirkman Rd Ste 310, Orlando, FL 32819, USA

All our products are offered with a 30 day Money Back Guarantee, so you can purchase our products risk free! If you are not satisfied with your purchase, simply contact our (email) for return information to receive a full refund. 30 day Money Back Guarantee available within 30 days of purchase, to licensees in good standing only.

If you have any questions or problems placing your order, please contact us at (email) or call (941) 505-8600 x1.

Payment Options

You can also pay using a check. If you want to pay by check, you can enter the ordering information here and mail a copy of the Order Confirmation to us along with your check. Your order is shipped (including online delivery) once we receive your check. Please note that we can only accept checks drawn on a US bank (in US$).

Please note that we do not accept purchase orders.

If you need a proforma invoice so you can submit it to your purchasing department, please select "I Just Need A Proforma Invoice" as payment option. You can enter the ordering information here and forward the final Order Confirmation to your purchasing department. When using this payment option, your order will not be processed until payment is received and the order is placed on hold (and automatically expires after 30 days).

Volume discounts are automatically applied to orders of four or more copies of the same product.

Pricing Information, Volume Discounts

You can find the pricing information in our online store. You don't need to place an order to visit our online store. Simply enter the desired quantity and select the products you want to purchase (click on the "Order" button) and the order total along with any applicable discounts will be shown.

Florida residents add 6.5% sales tax.

Classic Versions

Do you need an "older" version of one of our products? They may still be available as a "Classic Version". A Classic Version combines the current, supported version of a product and an older, major version.

But, generally, it's more cost-efficient to simply upgrade to the new version. Most new versions are usually 99.94% upward compatible with just a trivial conversion.

Shipping Options

All our product and product licenses are delivered via online delivery for immediate download. We no longer ship boxed products and product CDs. Complete documentation is included with some products in the form of help files and is available for all products on our website.